On Being Hacked On eBay

On the 24th of April we were hanging out at the old homestead, doing nada.  I was probably trying to make my way back to the end of the internet again.  The telephone rings.  I didn’t recognize the number so I answered it.  Normally I don’t do that.  However I live on my instincts and this time something told me to see who it was. 

Some lady asked me if it was MDH’s residence.  I said yes it was.  She asked if he was selling anything on eBay.  I said not that I knew of but that he had a way of surprising me sometimes so I had better let her ask him about that.  I took him the telephone and went back to my e-travels.

Not long after that he comes into the room looking more bewildered than he has since Possum projectile vomited when she was two.  (THAT was a HOOT!)  He tells me I need to check our eBay account.  Sure enough, someone has listed some hoity toity crap on our account for sale!  The lady on the phone bid on it and won.  I’m not sure what happened on her end to raise her hackels, but she somehow got a hinky feeling and decided to check it out.

What to do?  Well, on the home page of eBay is a link that says “Live Chat” or something to that effect.  I clicked on that link. 

And here begins the saga of the eBay bogus seller fees.  For some reason they decided that I was responsible for the fees that the bogus seller incurred.  I decided I was not.  I decided that if it was necessary, I would close out my eBay account and just do my business on Craigs list if I had to.

Well, it just so happened that every time I had time to try to resolve this issue, it would be bad weather here.  And unfortunately my internet connection is through satellite.  *sigh*  I talked to three different people in ten minutes in one conversation one day because my connection kept going down. 

The last guy I talked to that day kept telling me that I had to pay the fees I incurred when I listed the items for sale.  I kept telling him that in the first conversation I had, which I had printed out, we had already established that my account had been subject to unauthorized activity.  Therefore I was not responsible for the fees.  I was getting dizzy going around in circles with this guy.  Thank God the connection went down again before I succumbed to apoplexy! 

So, tomorrow, the 17th, is the day the fees were to be charged to my bank account.  I decided to give them one last chance to rectify the situation before I called my bank to tell them not to pay the charges.  I click the Live Chat link on the eBay home page.  I got connected to the right person the first time.  She asked me what the problem was, referred back to the previous conversations I had had with all the other people there, read the messages and alerts that eBay had sent me in regards to the unauthorized use of my account, and fixed the problem in less than five minutes.

I was blissed out!  I gave that little darling about a thousand atta girls, wished her a raise, a wonderful life, a jump in Karma and just about every other good thing I could think of! 

All I could think of was how glad I was that I had been pleasant to all of those other people I had talked to before her!  Because it could have turned out so different if I had blessed out her best friend in the chat center the last time I was on!

I guess patience really IS a virtue.

 

But you know what?  I’ve been thinking about it today.  I know my side of this equation inside out.  They don’t know ME from Adam’s house cat.  I could be anybody.  I could be just trying to get out of paying fees that I really did incur.  I’m sure people do it all the time.    And it wasn’t their fault that the weather intervened the first few times I tried to get this done.  On their end, it must have looked like I was backing out of the conversation every time things got sticky. 

So, in the end, when I had a chance to stay on the conversation, it took eBay a full five minutes to fix a problem for me that could have been a disaster.  And they did it with good grace and were very pleasant about the whole matter.  Not bad for a place that you absolutely cannot contact on the telephone.

Now, if I could just figure out how on earth that lady got my phone number to call me in the first place I think I could lay this whole thing to rest.

 

Things I’ve learned: 

1. Change your passwords often.

2. Be pleasant to the people you want something from.

3. Change your passwords often.

4. Try to see the situation from the other point of view as well as your own.

5. Change your passwords often.

6. Don’t give up.

7. Change your passwords often.

It sure made my day when she said it was all taken care of and my account had been credited.  I just love it when something like that happens.  It just starts my day out right!

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4 Responses to On Being Hacked On eBay

  1. webkatalog says:

    Were did you find these informations?

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  3. Pobept says:

    Good for you, glad you got all things resolved so easy. I have generally had good service from both ebay and paypal, however, I do know a few people that have closed bank accounts and canceled credit cards because they could not get their problems resolved.

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